Despite the increasing focus on customer experience, enterprise CXOs around the globe are facing several challenges in designing, managing, and optimizing these experiences. Today’s enterprise landscape consisting of several legacy and cutting-edge technology systems has made CX a colossal undertaking.
While on-premises legacy systems act as the backbone of successful organizations, they hinder CX in several ways and are incapable of meeting the modern-day needs of businesses. Moving these on-premises systems to the cloud is the only way to strengthen the technology foundation and transform customer experience.
The Challenges with On-Premises Atlassian Products
On-premises Atlassian products have enjoyed decades of widespread adoption and success. However, since the support for server products ended on February 15, 2024, hackers are exploiting these unsupported versions. In a recent report, Atlassian announced a Remote Code Execution Vulnerability in the Confluence Data Center and Confluence Server. The flaw has a critical severity score and allows unauthenticated remote attackers to execute code on vulnerable Confluence Data Center and Confluence Server endpoints.
These products put the entire organization at risk as they no longer receive technical support, security updates, and bug fixes for vulnerabilities. But it’s not just the security risks that enterprises need to worry about. On-premises Atlassian products hinder CX in several profound ways.
- Offer limited features and functionality that impact customer experience and cause delays in decision-making.
- Are incompatible with newer technology tools, limiting the organization’s ability to address critical business needs.
- Do not meet the CX or security expectations of today’s users, leading to poor productivity along with high levels of frustration.
- Increase the probability of costly data breaches, non-compliance fees, and avoidable security risks.
Atlassian Cloud Migration – Quantifying the ROI
Atlassian Cloud enables a seamless, secure, and consistent user experience – regardless of the product in use. With a new and improved UI, advanced capabilities, and seamless data sharing, Atlassian Cloud products allow teams to work faster and smarter together. Using cloud products, users can:
- Replace manual, time-consuming tasks with modern workflows and save time and energy in reaching goals.
- Get visibility into projects across the organization and make timely data-driven decisions.
- Leverage high levels of intelligence and transform day-to-day collaboration with AI-enabled support.
- View real-time insights on the team’s work, while uncovering opportunities to improve team health and remove bottlenecks.
- Choose from 200+ pre-built forms and project templates to accelerate and scale service delivery.
And while Atlassian Cloud products improve how teams work together to accomplish common goals, they also enable several business benefits. In a Forrester study, it was found that teams realize an average of 358% ROI by moving to Atlassian Cloud. With Atlassian Cloud, organizations can:
- Drive agility by aligning business strategy with execution and driving transformation through uncertainty. Since new information is made available instantly, teams can adapt to any challenge and change direction as needed. Teams using Atlassian Cloud can save up to one workday per week by automating low-level tasks and enabling better collaboration.
- Boost scalability by getting seamless access to unlimited resources on-demand. Unlike on-premises installations where resources are finite, Atlassian Cloud allows for automatic scaling where systems respond dynamically to any variation in demand.
- Reduce costs by reducing the need for costly on-premises installations, the probability of major incidents, and the chances of system downtime. It is estimated that organizations can achieve up to 30% savings on software licensing costs by moving to Atlassian Cloud.
- Enhance security by making use of products that are built with a security-first mindset and are continually optimized and aligned with modern-day threats.
- Minimize maintenance by offloading end-to-end management of products and focusing on achieving strategic goals and objectives.
A Strategic Approach for Atlassian Cloud Migration
Migrating to the cloud is indispensable to digital transformation and key to achieving strategic business objectives. It can help businesses operate more efficiently and drive innovation with seamless collaboration, better integrations, and native automation. If you are planning your enterprise cloud migration journey, here is what you need to keep in mind:
- Assess your current Atlassian landscape and evaluate your options for cloud migration.
- Prepare your organization for the migration; understand the different tools, plans, and approaches and choose one that best fits your unique needs.
- Set up your team, environments, and data for the migration. Use the free cloud migration trial or purchase a new cloud site to begin.
- Test your migration in a Sandbox environment and take steps to ensure all your data and workflows have seamlessly been moved.
- Monitor your new cloud instances and resolve any issues that arise due to incompatibility.
- Educate and train users on how best to make use of cloud products and address their concerns as they arise.
Atlassian Cloud – Success Stories
Atlassian Cloud empowers organizations to future-proof their business with the latest and most innovative capabilities. It minimizes downtime, reduces administrative headaches, and enables high levels of extensibility. It allows teams to quickly respond to change, improve ROI, and deliver value faster.
Let’s look at two real-life success stories and evaluate the benefits companies achieved by migrating to Atlassian Cloud products:
- Arizona State University was looking to foster an accessible, flexible online and in-person learning experience for students. Through the adoption of Jira Software Cloud and Confluence Cloud, the university is able to streamline project management, network administration, and customer support. Intelligent reporting capabilities allow the university technology officer to measure how their work supports institutional goals and gain deeper insight into the capacity of their team.
- The Air France-KML Group was facing several challenges in managing its growing user base, maintaining the stability of its IT environment, and delivering updates and improvements. Adopting Atlassian Cloud has enabled the group to move to a more agile model. Using a single platform, IT teams can manage thousands of projects and users, scale the business, and drive rapid innovation – without worrying about downtime.
Achieve Your Business Goals with enreap
In today’s cloud-first era, on-premises Atlassian products are no longer sought after. Not only are they difficult to manage and maintain, but they are also extremely risky and put customer experience in jeopardy. These systems are a major reason why CXOs are unable to achieve their strategic goals and objectives.
With Atlassian server products no longer supported, migrating them to the cloud is the only way to operate. Embark on the Atlassian cloud journey today with enreap’s Atlassian Cloud Migration Services! Get the support you need at every stage of the cloud migration journey and unlock true ROI from your cloud investments.
