We are very excited to announce that enreap is the first in India to become an Atlassian ITSM Specialized Partner. This certification demonstrates our extensive knowledge, deep technical and ITSM solution expertise, and proven customer success.
The Atlassian ITSM Specialized Partner certification demands strong roots in IT and service delivery processes and exceptional service management experience. Atlassian Partners with the specialized badges enable Atlassian customers to accelerate the time to value with their implementations by providing high-quality services that optimize customer satisfaction and improve business outcomes.
What is propelling the growth of ITSM?
The need to increase market, customer, and competitive responsiveness, the rise of the hybrid work environment, and a volatile and complex market have compelled enterprises across sizes and industries to rapidly move towards digital transformation.
As technology and software applications increase in the IT portfolio, the complexity of the IT environment intensifies. Today enterprises need to increase business agility and responsiveness and to enable that, they need IT to be delivered as a service with robust ITSM solutions.
Given the impact on enhancing IT service quality, customer satisfaction, and business outcomes, the global cloud ITSM market size is expected to touch USD 12.2 billion by 2025.
ITSM offers several benefits to enterprises such as,
- It ensures that the technology investments, processes, and people are all aligned and working together harmoniously to achieve business goals.
- It allows enterprises to improve the overall quality of their service delivery, lower risks, enhance efficiencies, and drive productive and sustainable operations.
- It enables sustainable and productive operations and encourages standardization and continuity in terms of resources and procedures.
- It drives organizational responsiveness and resilience.
- It allows enterprises to create streamlined and centralized service management processes and help different departments across the enterprise to track operations and drive elevated efficiency gains.
Driving digital transformation efforts and delivering unique customer experiences that add business value also need ITSM support. ITSM software and tools allow enterprises to take a strategic approach to organizational change, transformation, and growth.
With traditional ITSM tools becoming difficult to deploy and manage, modern intuitive and customized tools such as Atlassian JSM and processes are becoming imperative for driving good business outcomes.
What it takes to get the Atlassian specialized partner badge
Atlassian is a leading ITSM solution provider and has been enabling enterprises across the globe and all sizes to simplify how IT teams manage the end-to-end delivery of IT services to customers.
The company recognizes that the proper approach to ITSM is essential to manage the delivery of IT services to customers. Instead of pitching ITSM against frameworks like ITIL and DevOps, Atlassian believes that modern, high-performing teams need customized solutions that help them work better and smarter while providing process and control.
Atlassian introduced the Specialized Partner Program having recognized the importance of ITSM in today’s business environment. Atlassian Specialized partners earn the Atlassian specializations after fulfilling several rigorous requirements along with demonstrating strong roots in IT and service delivery processes.
The road to getting a Specialized partner certification is earned by fulfilling rigorous requirements within particular Atlassian solution areas. This includes fulfilling Atlassian Sales (new and upgrades only), cloud sales (new and upgrades only), Atlassian Sales Professional Accreditations, Atlassian Technical Sales Professional Accreditations, Atlassian Technical Sales Professional Accreditations, Atlassian Certified Individuals. These programs are also split into two geographical zones based on market size and maturity.
As Atlassian Platinum Partners, we have been working within the Atlassian ecosystem and helping our clients accelerate their business transformation efforts for several years. We have Atlassian experts servicing our clients for Atlassian consultancy, deployment, license management, and Atlassian migration, training, and managed services.
As such, adding the ITSM Specialized Partners was the next obvious move for us. However, becoming Specialized Partners required careful planning and execution. We started our endeavors in January 2023 and set up a task force to help us fulfill the stringent requirements. It was indeed heartening to see that within a period of 9 months, we have displayed our expertise and have fulfilled all the stringent criteria needed for this badge.
That we have been the first ones in India to receive it does become the icing on the cake.
Now as Atlassian ITSM Specialized Partners, we can further help our clients accelerate time to value. As Specialized Partners our service capabilities have expanded even further and we are completely geared to help modern-day, hybrid enterprises optimize the outcomes of their digital efforts.
Why does the ITSM specialized partner badge matter?
The Atlassian ITSM tools portfolio is one of the most powerful ones in the market today. Jira Service Management, for example, offers a 246% return on investment.
However, implementing such powerful tools is not a single-step process and needs ongoing resource investment to ensure that the licenses are managed adequately, new features are implemented correctly, and the application is working as expected. Hiring individual experts such as Jira experts can be challenging as they are hard to find and expensive to recruit.
As the specialized partner, we take the responsibility to manage our clients’ ITSM strategies, implementation, and management and enable our clients to focus on their strategic objectives.
Smart, integrated ITSM tools are now critical for organizational velocity. The specialized partner certification further expands our competencies and allows us to position ourselves as partners of success by helping our clients integrate their ITSM universe.
Our clients can now be more confident of our capabilities to help them mitigate the risks that come with ITSM. With ITSM as a core competency now we can help our clients empower Dev, IT Ops, and business teams to collaborate at a high velocity by building the best IT infrastructure that supports customer’s needs and cultures.
We take immense pride in earning this badge and want to acknowledge that the skill and expertise of each of our team members is what makes up this badge. As always, we continue to strive for the highest standards and offer our customers the best practices to power their strategic initiatives.
enreap has been a trusted technology partner for clients across the globe. For more than a decade we have worked to make technology effective and transform businesses to scale for growth and improve their competitive advantage. Connect with us to see how your organization can leverage our experience and expertise and build a future-ready enterprise.
