IT Service Management
AI-Powered Service Desk and ITSM Consulting Services
AI-powered ITSM consulting that modernises service desks, automates workflows, and scales enterprise service delivery using ITIL best practices and Atlassian expertise.
Transform IT Service Management with enreap
Drive business velocity
with modern service management
enreap helps enterprises unlock the full potential of IT Service Management (ITSM) by blending ITIL best practices, Atlassian specialisation, and AI-powered automation.
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IT support services
Set up service desks quickly, manage all requests in one place, and use AI automation to resolve repetitive issues faster.
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Engineering support
Triage unplanned work, manage customer requests, and link escalations directly to Jira for complete visibility.
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Employee support
Empower employees with self-service and AI-powered virtual agents that deflect repetitive queries and save time.
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IT operations
Automate change requests, detect and resolve incidents proactively, and deploy with confidence to minimise risk.
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HR service management
Streamline HR support with customised service desks, prebuilt templates, and AI-driven automation for employee queries.
The top 10 ways
AI Is powering Jira Service Management
Our comprehensive ITSM solutions
Helpdesk (service request) management
Our ITSM helpdesk solutions streamline how organisations handle service requests. With intelligent workflows and automation, service requests are captured, prioritised, and resolved efficiently, ensuring faster response times and greater transparency across the support lifecycle.
IT asset management
enreap’s IT asset management solutions provide complete visibility into hardware, software, and cloud assets. We help organisations track utilisation, optimise costs, and maintain compliance by ensuring assets are properly managed throughout their lifecycle.
Incident & problem management
We enable enterprises to minimise service disruptions by adopting proactive incident and problem management practices. Our solutions integrate AI-driven monitoring, root cause analysis, and automated workflows to reduce downtime and improve service reliability.
Change management
Managing change effectively is critical to reducing business risk. enreap equips organisations with structured change management processes that streamline approvals, improve collaboration, and ensure seamless deployments with minimal service interruptions.
Knowledge management
Our ITSM platforms make knowledge accessible across teams. With centralised knowledge bases powered by AI, employees and customers can quickly find the information they need—deflecting tickets, accelerating resolutions, and improving service efficiency.
Enterprise service management (ESM)
We extend ITSM capabilities beyond IT to HR, finance, facilities, and other business functions. By leveraging enterprise service management, organisations create a unified service experience, enabling faster support, higher productivity, and reduced operational silos.
Customer testimonial
"Partnering with enreap to implement Jira Service Management enabled a seamless move from a legacy system to a modern, automated ITSM platform with customized workflows, real-time reporting, and self-service. Their deep expertise and understanding of our challenges significantly improved efficiency, visibility, accountability, and response times. "
"Managing knowledge across a large financial institution is complex, but enreap made the transition seamless. They helped us build a secure, centralized knowledge hub integrated with our existing tools. Our teams now collaborate better, access information faster, and stay aligned with regulations. "
"I have been extremely satisfied with enreap’s outstanding service and support. Their expertise, proactive approach, and dedication to excellence consistently exceed expectations, delivering high-quality solutions efficiently. enreap’s professionalism, reliability, and exceptional customer service have made a significant positive impact on our operations. ."
"enreap has been a strategic Atlassian partner for Amdocs for over three years, managing 40% of our Atlassian operations. They successfully delivered a new product under tight timelines and complex requirements, acting as true partners who provide innovative solutions and overcome delivery challenges. "
"enreap transformed our project management with Jira, streamlining workflows, enhancing issue tracking, and improving team collaboration. Their customised dashboards provide real-time insights, and automation has significantly increased efficiency. With enreap’s expertise, we now have greater visibility, faster issue resolution, and seamless project execution. "
Our ITSM services
Our consulting services help organizations define ITSM strategies that align with business goals. Using ITIL best practices and our expertise as an Atlassian ITSM Specialized Partner, we assess maturity, identify gaps, and design frameworks that enable sustainable ITSM transformation.
enreap delivers end-to-end ITSM implementation across platforms such as Jira Service Management and more. From setup to workflow design and platform engineering, we ensure seamless deployment of ITSM capabilities tailored to enterprise needs.
Migrating CMDB data and ITSM configurations requires precision and minimal disruption. Our experts manage data migration projects with accuracy, ensuring clean data transfer, integration with existing systems, and continuity of IT operations.
We provide managed ITSM services that take the complexity out of day-to-day operations. Our dedicated teams monitor, optimize, and support ITSM environments, ensuring enterprises achieve maximum uptime, efficiency, and continuous service improvement.
True ITSM success depends on adoption. enreap offers structured training programs, workshops, and adoption strategies that empower teams to embrace new ways of working, maximize tool utilization, and drive measurable business outcomes.
We help organizations strengthen governance, achieve compliance, and optimize ITSM licensing. Our audit and optimization services reduce risks, improve ROI, and ensure alignment with regulatory and contractual obligations.
Our global
partnerships
Why enreap for ITSM?
1.
Faster service
delivery with
lower MTTR
2.
Empowering teams
with governed
self-service
3.
Reduced incident
impact and
downtim
4.
70% SLA breach
reduction boosting
service reliability
5.
ITIL and
Atlassian certified
delivery experts
6.
Atlassian Service
Management
Specialized Partner
7.
12+ years of
IT Service
Management expertise
8.
100+ successful
ITSM implementations
delivered
Reimagine ITSM with
AI & enreap
Industries we serve
Driving industry-specific transformation with scalable, secure, and future-ready solutions.
Our ITSM transformation approach
1.
2.
Strategy
3.
Implementation
4.
Optimization
5.
From On-Premise Atlassian DC to Cloud: Amdocs’ Journey to an Agile Atlassian Ecosystem
Discover how we enabled Amdocs to move from on-premise infrastructure to Atlassian Cloud, unlocking operational efficiency.
From Atlassian Data Center to Cloud: Paytm Money’s Digital Transformation Journey
Explore how enreap supported Paytm Money's digital transformation by seamlessly migrating from Atlassian Data Center to Cloud.
Featured resources
Latest blogs
FAQs - IT Service Management
ITSM (IT Service Management) is the practice of designing, delivering, and managing IT services that support business objectives. It is important because it improves efficiency, reduces downtime, enhances user satisfaction, and ensures IT aligns with organizational goals.
Jira Service Management and ServiceNow are leading ITSM platforms. Jira Service Management offers agility, cost-effectiveness, and seamless integration with DevOps workflows, while ServiceNow is preferred by large enterprises for complex ITSM and enterprise service management needs. enreap helps clients choose and implement the right solution based on their requirements.
Yes. Through Enterprise Service Management (ESM), ITSM practices are extended to functions like HR, Finance, Facilities, and Legal. This creates a unified service delivery model that streamlines support and improves organizational efficiency.
AI enhances ITSM by automating routine requests, enabling self-service with virtual agents, predicting incidents before they occur, and accelerating resolutions. This reduces manual workload, increases accuracy, and improves user experiences.
ITSM solutions are widely adopted across industries, including banking & financial services, telecom, healthcare, manufacturing, retail, and technology. Any industry that relies on IT to deliver business outcomes benefits from structured ITSM practices.
enreap is an Atlassian ITSM Specialized Partner with over 12 years of expertise and 100+ ITSM implementations. Our certified ITIL consultants and engineers help enterprises adopt AI-driven ITSM, integrate DevOps workflows, and scale service delivery for measurable business impact.