To address the client's challenges and optimize their ITSM processes, we began by conducting a detailed discovery to understand their existing processes, tools, and infrastructure gaps. Our team of experts proposed a customized ITSM solution for enhanced customer experience, leveraging Atlassian’s Jira Service Management with customized workflows, plugins, and automation.
Enhanced customer support with Jira Service Management
Maximized support efficiency with CRM for Jira plugin
Efficient incident management with PagerDuty integration
We helped the client to achieve significant business efficiencies. These benefits translate to improved customer service, reduced costs, and increased employee productivity. enreap's ITSM solution has helped Temenos achieve its business goals and deliver a better experience for its customers.
Achieved 99.9% uptime for Atlassian, ITSM, DevOps, and CI/CD, ensuring uninterrupted availability.
Reduced MTTR by 35%, ensuring faster incident resolution and minimal business impact.
Cut time-to-market by 25%, keeping Temenos agile in meeting customer demands.
Optimize, Integrate, and Excel with our Atlassian Managed Services
