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Case study | Atlassian

Transforming DIFC’s IT Landscape with Jira and Confluence

The client

Dubai International Financial Centre (DIFC) is a leading global financial hub serving the Middle East, Africa, and South Asia (MEASA) region. As a rapidly growing organisation, DIFC required a robust and scalable solution to manage its increasing IT service requests and streamline its software development processes.

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Client requirements

Modern and Scalable Ticketing System

A future-ready solution to replace the outdated Asembla system and support the organization’s growing needs.

Improved Collaboration and Communication

A platform that enables seamless information sharing and real-time collaboration across teams.

Effective Data Management and Accessibility

Tools to efficiently manage historical data with easy access and retrieval for continuity and insights.

Our approach

enreap conducted a comprehensive discovery assessment to tailor the solution to DIFC's unique needs. They engaged stakeholders through interviews, mapped existing processes, and evaluated technical infrastructure for compatibility. A detailed gap analysis was performed to identify limitations in the current system and align Jira and Confluence as the ideal solution.

Our solution

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Jira and Confluence implementation

We deployed Jira for issue tracking and Confluence for knowledge management and collaboration.

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Custom configurations

Our team of experts tailored configurations to match DIFC's specific workflows, processes, and branding.

migration

Data migration

We developed custom scripts and migration plans to ensure a seamless transfer of data from Assembla to Jira.

Integration

Integration

We also integrated Jira and Confluence to facilitate efficient collaboration and information sharing.

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Workflow optimization

Our team of experts implemented streamlined workflows to improve ticket handling time and reduce bottlenecks.

Limited Reporting Capabilities

Reporting and analytics

We configured custom reports to provide valuable insights into ticket trends, SLAs, and team performance.

Business benefits

business benefits

Technology stack

Jira
Confluence

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