- Geography: Thailand
- Industry: Travel & Hospitality
- Employees: 10,000 +
- Solution: Agile & DevOps
- Services: DevOps implementation
The client
Our client is an online travel agency catering to customers around the world, registered and headquartered in Singapore with operations in Bangkok, Thailand. Agoda facilitates reservations for accommodation, flights, ground transportation, and activities.
Client requirements
Unified Toolchain
Eliminate fragmented processes by implementing an integrated DevSecOps toolchain to accelerate and streamline release cycles.
Automated Workflows
Automate handoffs between development, security, and operations teams to reduce delays and minimize manual errors.
Consistent Security Scanning
Ensure uniform and continuous security scanning across all projects to strengthen security posture.
Our approach
Migrated 20+ microservices to a unified CI/CD platform with standardized pipeline templates for consistency. Integrated SAST, DAST, and license compliance checks into the merge request process to catch issues early. Introduced self-service templates, real-time compliance dashboards, and role-based training to accelerate secure development.
Our solution

Centralization of CI/CD Pipelines
Consolidated all builds, tests, and deployments into one platform to reduce context switching.

Security by Design
Embedded static and dynamic application security testing (SAST & DAST) and dependency scanning into merge requests, shifting left on vulnerabilities.

Compliance Policies
Defined and enforced security and compliance policies via code, enabling automated checks and real‑time PCI DSS and GDPR audit dashboards.

Business benefits
- Deployment Frequency: Increased from weekly to daily releases (600% uplift).
- Mean Time to Recovery: Reduced from 8 hours to under 1 hour (87.5% faster).
- Early Vulnerability Detection: Grew from 40% of issues caught late to 95% caught in merge requests (137.5% improvement).
- Compliance Reporting: Shifted from multi‑day manual reports to automated real‑time dashboards (100% time savings).
Technology stack
Strengthening ITSM Governance and Compliance for a Leading Bank in Singapore
Written by
Ruchika Mohite