Seamless was facing issues in change management, requirement gathering, and streamlined collaboration and communication.
Their ticketing system was limited in managing customer queries in SLA breached.
They were also trying to manage Customer queries and simplified the reporting component while controlling the operational cost.
The Solution
enreap and Seamless both agreed to start with implementation, considering setting up the basic infrastructure and configuring Atlassian tools.
To deliver a cutting-edge solution, we implemented a proof of concept approach. A POC is an advanced demo project that shows a real-world scenario.
After the phase - 1 POC, Seamless was looking forward to the Phase 2 Engagement of a production implementation, Support, Enhancement of existing configuration & features and Data Migration.
We conducted a workshop with the client to understand the requirement then our Atlassian solution experts suggested an action plan ‘how to go ahead’ with a high-level solution plan and scope of work [SOW ].
We increased the visibility across the application delivery process for all the stakeholders.
• Process Implementation • Consultation • Configurations • Customizations • Data Migration • Integration with other tools • General Administration and maintenance • Tech Support • Product Upgrades • Training
Easier product lifecycle management
Improved SLA for the better resolution of tickets
Helped to save nearly 40% of the cost to the client
