A unique CRM solution for a leading manufacturing company
Know how automating repetitive manual processes increased the team productivity of our client by 70% which prompted them to increase their license base.
The lack of user-friendliness of the current tools restricted the teams to increase their productivity.
The current CRM did not provide any integrations with the existing tools, thus making it difficult to cut unnecessary tasks out.
More time was consumed by tasks that should have been automated which affected the customer experience.
The Solution
Once our experts analyzed the current processes, monday.com’s CRM stood out as an ideal solution for our client. Keeping in view the issues that the client team was facing, our experts prepared and implemented a customized monday.com CRM solution. The ease of use and intuitive interface of the platform played an important factor in enhancing the ability to make prompt team decisions.
enreap implemented a tailored monday.com CRM solution, designed specifically to address the client’s pain points. The platform’s user-friendly interface enabled smoother team adoption and faster decision-making.
We ensured smooth migration from the existing CRM to monday.com while transferring all historical databases. This enabled centralized tracking of leads, customer contacts, and critical business data.
The new CRM allowed end-to-end project tracking, from initiation to closure. It also enhanced cross-functional visibility and collaboration, breaking silos and aligning teams on a unified platform.
The enreap team not only implemented a customizable solution to cater to the requirements of thier client but also ensured that the CRM was up and running with minimal downtime. We migrated their previous customer tickets to the latest CRM without any implications. The tangible business impact included:
Seamless CRM Migration with Zero Downtime : Successfully migrated previous customer tickets and data to the new CRM without disrupting operations, ensuring business continuity.
Enhanced Team Collaboration and Cross-Functional Visibility : Improved coordination across departments, leading to faster decision-making and increased productivity.
User Adoption and Scalability : User base expanded from 75 to 130 within just 3 months, reflecting high adoption and scalability of the new CRM solution.
