Case study | Atlassian
A semiconductor giant boosts ROI 3x with enreap’s Atlassian Managed Services
- Geography: India
- Industry: Semiconductor Manufacturing
- Employees: 10K +
- Solution: Agile & DevOps
- Services: Atlassian Managed Services
The client
Founded in 1969 as a Silicon Valley start-up, our client is a leader in the market for computer processors with its chips leveraged by Meta, Tesla, the Mars Landrover, 5G cell towers, and the world's fastest supercomputer. We partnered with their largest design centre in India to consolidate and enhance its Atlassian stack. The goal of our 3+ years of partnership was to improve the efficiency and effectiveness of our client’s project management and workflow processes.
Client requirements
Consolidated Atlassian Environment
Replace the complex multi-instance Atlassian stack with a unified system to improve project tracking and timeline monitoring.
Efficient Project Assignment
Eliminate manual project assignments by automating task and resource allocation, reducing time consumption and enhancing overall efficiency.
Streamlined Platform Management
Consolidate project management efforts into a single platform to reduce confusion and minimize errors associated with handling multiple platforms.
Our approach
We conducted an in-depth assessment (Discovery) of our client’s existing Atlassian environment to understand its technical infrastructure, compliance requirements, and business goals.
Planning: We developed a comprehensive plan to migrate to the Data Center and implement the necessary enhancements.
Implementation: We implemented a tailored dashboard for transparent resource allocation and project tracking. Additionally, we developed a custom script that automates project assignments to available resources based on skills and experience. Other enhancements: We implemented a number of other enhancements, such as streamlining the knowledge base migration process and ensuring minimal downtime during the migration.
Collaboration: We worked closely with our client throughout the process to ensure that the new system met their needs and exceeded their expectations.
Our solution
Migration from Server to Atlassian Data Center
We exported the team-managed issues to a CSV file, which was then transferred to company-managed projects. Custom field data was imported, and we migrated from a Server to a Data Center environment, prioritising minimal downtime and no disruption to business hours.
Integrating Tools
Once we had successfully migrated the database, we automatically assigned each task to the corresponding existing resource. We did this by connecting Jira Script Runner to the relevant database in Jira, which allowed us to retrieve the previously assigned values. We then integrated Salesforce and Jira using ZAgile Connector.
Migrated client’s knowledge base from Server to Data Center
Our client’s server license and support were expiring in February 2024, so we migrated their knowledge base to a two-multi-node Data Center deployment structure. This ensured the high availability of Confluence and enabled all users to access new Data Center features. Our experts took great care to minimize downtime and disruption to business hours throughout the process.
Business benefits
- Improved efficiency: The consolidated dashboard for tracking and monitoring active projects saved teams 5x time.
- Enhanced productivity: Automating issue assignment to the relevant resource freed up time for teams to focus on more important tasks.
- Increased customer satisfaction: By resolving customer issues 5x faster, our client was able to improve customer satisfaction.
- Reduced confusion: The ability to choose the exact component needed eliminated confusion and helped teams work more efficiently.
- Improved cross-collaboration: The enhanced visibility and communication between projects led to better project estimations and collaboration.
- Increased ROI: The overall benefits of the solution resulted in a 3x increase in ROI for our client.
Technology stack
Our case studies
enreap is a partner in client’s digital transformation journey to help achieve Operational Delivery Excellence
Empowering a Global Engineering Leader to Modernize DevSecOps
Learn how a global engineering leader standardized CI/CD, automated compliance, and fostered a DevSecOps culture through security scans, SCA, and training.
Empowering a Global Travel Innovator to Accelerate DevOps
Discover how a global travel innovator enhanced agility and scalability by transforming their DevOps with GitLab.
Optimizing IT Help Desk Operations: Transitioning from ManageEngine to Jira Service Management
Discover how enreap enhanced IT help desk efficiency for a leading global BPO by migrating from ManageEngine to Jira Service Management (JSM).
Optimizing Change, Incident, and Request Management at Lion Brewery Co. with Atlassian
See how Lion Brewery Co. optimized workflows and accelerated IT issue resolution with Atlassian JSM!
Optimizing IT Operations and Development with Atlassian Tools for a leading healthcare organization
Explore how enreap optimized IT operations & development in a leading healthcare with Atlassian Jira and Confluence.
Transforming Work Management with Jira and Confluence for Finance House
Explore how enreap helped Finance House in transforming Work Management with Jira and Confluence.
Streamlining Project Delivery with Jira at Sobha Realty
Read how enreap streamlined project delivery for Sobha Realty using Jira. Discover how our solutions can optimize your project management processes.
Transforming Service Delivery at Oman Data Park with Jira Service Management
Discover how enreap transforming Service Delivery at Oman Data Park with Atlassian Jira Service Management –
Transforming Project Management for Efficiency and Transparency at a leading credit bureau in the UAE
Read how enreap helped AECB to enhance project transparency & efficiency with Jira & Confluence.
Boosting Efficiency and Compliance: Mashreq Bank’s Knowledge Management Success
Read on how Mashreq bank enhanced operational efficiency, mitigated risks, and ensured regulatory compliance through a centralized knowledge repository and collaboration platform.
Transforming DIFC’s IT Landscape with Jira and Confluence
Read on how enreap helped Dubai International Financial Centre (DIFC) by implementing a comprehensive solution leveraging Jira and Confluence and achieved streamlined workflows and increased productivity.
Maximising Operational Efficiency: Unifying Systems through JSM Adoption for a Global GRC Leader
Read how a global GRC leader streamlined operations and enhanced customer experiences by implementing a comprehensive ITSM solution.