Case study | Atlassian
Boosting Efficiency and Compliance: Mashreq Bank’s Knowledge Management Success
- Geography: India
- Industry: Banking
- Employees: 5K +
- Solution: Agile & DevOps
- Services: Confluence Implementation
The client
Mashreq Bank, a leading financial institution in the UAE, sought to elevate its data management practices to align with international best standards. A recent data governance maturity assessment highlighted the need for improvement in document and content management. The bank aimed to enhance operational efficiency, mitigate risks, and ensure regulatory compliance through a centralized knowledge repository and collaboration platform.
Client requirements
Centralized Documentation & Easy Retrieval
A central repository for all documentation with efficient search and retrieval capabilities.
Improved Knowledge Sharing & Collaboration
Streamlined processes and tools to enhance knowledge sharing and cross-team collaboration.
Ensure Consistent Document Management & Compliance
Standardized practices for managing documentation to mitigate compliance risks.
Our approach
We conducted a thorough assessment to identify gaps in Mashreq Bank’s document management practices. Our approach focused on defining ownership, standardizing naming conventions, implementing version control, and improving search capabilities. These steps enhanced document accessibility, compliance, and operational efficiency.
Our solution
Centralized Platform
Implemented Atlassian Confluence as a unified knowledge repository.
Seamless Integration
Integrated with Microsoft Teams, Azure DevOps, SharePoint, and OneDrive for smooth collaboration.
Standardization & Security
Developed templates, conducted user training, and enforced a strong security framework.
Testimonial
Managing knowledge across a large financial institution is complex, but enreap made the transition seamless. Their expertise with Atlassian Confluence helped us build a secure, centralized knowledge hub integrated with our existing tools. Standardized templates and user training boosted both efficiency and compliance. Thanks to Pooja and Ankit, our teams now collaborate better, access information faster, and stay aligned with regulations. Highly recommended!
Mohammad Ali Hashmi
Assistant Vice President, Project Manager, Information Management I Corporate Technology - Nitro & BSI Unit
Business benefits
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Improved Efficiency: Streamlined document management processes and reduced search time.
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Enhanced Collaboration: Facilitated knowledge sharing and collaboration among teams.
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Risk Mitigation: Strengthened regulatory compliance and reduced the risk of information loss.
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Decision Support: Provided easy access to relevant information for informed decision-making.
- Cost Reduction: Optimized resource utilization through efficient document management.
Technology stack
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