Scalability empowers enterprises to adapt to new trends and future-proof their operations against evolving challenges. Yet many challenges, such as resource and budget constraints, lack of communication, rigid processes, and more, prevent organizations from seamlessly scaling. When restricted to the IT function, IT Service Management further impacts organizations’ ability to scale.

To overcome scalability issues and streamline service management across every business function, you need a unified platform like Jira Service Management (JSM). This platform will allow you to quickly respond to new requirements and deliver great customer and employee experiences.

Deep dive into the scalability challenges plaguing organizations and how Atlassian JSM takes Enterprise Service Management (ESM) to new heights.

Understanding Scalability Problems

Seamless scalability is elusive for many organizations. Here are some stumbling blocks that come in the way:

• Resource constraints: Resource constraints are the biggest hurdle to effectively scaling an organization. Limited in-house experts and the challenges of finding, hiring, and retaining new resources make scalability a common challenge for most organizations.
• Budget restrictions: Like limited resources, budget restrictions also restrict organizations from scaling seamlessly. Investing in new tools, purchasing licenses, and expanding team size is difficult.
• Communication challenges: Poor communication between different departments also hinders organizational growth on the road to scalability. Siloed tools make it challenging for teams to gain visibility into challenges and opportunities and make the right decisions.
• Quality issues: Scaling existing systems and processes brings several quality and performance issues. As more users or transactions are added, latency becomes a common problem. So does user experience, system uptime and availability, security, etc.
• Rigid processes: As the number of users or services increases, existing operations need to be able to handle this influx. However, rigid processes and on-premises systems cause organizations to run into issues,
• Data management: Businesses compelled to deal with increasing data volumes would inevitably run into storage limitations. Managing growing data volumes is also a significant bottleneck that must be streamlined for effective scalability.
• Infrastructure management: Consistently and efficiently managing new infrastructure, tools, resources, and systems is also challenging. Organizations face many challenges in configuring and deploying new tools and systems, monitoring and managing data and processes and balancing resource allocation to avoid underutilization or overprovisioning.

How JSM Comes to the Rescue

As IT becomes integral to every business function, Enterprise Service Management (ESM) extends ITSM processes and tools to different functions, thus removing organizational silos and enabling scalability. By defining operational best practices for internal teams and their customers, ESM unifies communication and collaboration across HR, marketing, legal, facilities, customer service, and more.

For scaling organizations, Jira Service Management is an intuitive, cost-effective service management solution that’s easy for non-technical teams to scale and maintain. From HR to finance, legal to marketing, teams across the organization can leverage codeless capabilities to spin up new services, design workflows, and even build customized reports almost instantly.

Offering a self-service portal, a centralized knowledge base, and relevant articles, JSM empowers users to find answers to common questions and create brilliant service experiences. That said, here’s what makes Jira Service Management the ideal solution for seamless scalability:

• Unified solution: JSM eliminates the need to purchase dedicated modules for different functions. Teams can customize the tool using various templates and add-ons and leverage a single adaptable solution to solve multiple business problems.
• Quick deployment: JSM’s hassle-free setup and maintenance make extending ESM to other functions quick and effortless. Teams can get started with the platform and leverage its many features almost instantly without extensive technical expertise, alleviating the burden of infrastructure management.
• Purpose-built templates: Jira Service Management offers a variety of purpose-built templates, allowing organizations to extend ESM without any hassle. Customizable, no-code workflows enable teams to go live quickly without being bogged down by a large user base or complex infrastructure.
• Seamless integrations: JSM’s integration capabilities elevate enterprise service management. Organizations can seamlessly extend JSM’s utility by adding tools like Jira, Confluence, Opsgenie, etc., to other functions. For example, if a team uses Jira Software to track bugs or manage projects, they can easily integrate JSM, tweak permissions, and add new members for better results.
• Robust asset management:  JSM’s flexible and open data structure enables teams to manage assets and resources vital to their practices. From servers to fleets, cargo to finance — JSM streamlines day-to-day management for various business functions.
• Cost-effective: Jira Service Management’s flexible pricing model eliminates maintenance-related costs. Since pricing is represented by multiple pricing tiers and depends on individual use cases, teams only pay for the services and scale as they grow.

Scale as You Grow with JSM

Jira Service Management offers several compelling capabilities for organizations looking to grow organically. While IT teams are the first to leverage this solution, as the need for ESM grows, various other functions and departments are embracing JSM to streamline ITSM and overcome the many scalability challenges they encounter.

Are you looking to master the art of scalability? enreap can help you turn your vision into a reality. We can help you achieve your scalability goals, accelerate development and operations, and generate value quickly.

Contact us to learn more.