How organization invested in modern ITSM solution (JSM) & maintained client centricity
How enreap completed a fast implementation of Atlassian JSM in a reputed company & automated workflow & management processes by keeping within the guidelines of the compliance.
This client was managing their requirements manually and wanted to move to Agile technology to keep up with the rapid growth. They reached out to us as their preferred Agile technology partners with our specialisation in providing premium quality implementation and support to give them a quality solution in a quick time.
enreap deployed Jira Service Desk in just 50 hours without disrupting ongoing client operations.
Tailored workflows with automations ensured seamless integration with the client’s existing processes.
Automated notifications kept requesters informed, boosting transparency and client satisfaction.
Optimized the ticketing process to improve resolution times and enhance internal team productivity.
enreap developed and implemented custom tools for the client which not only optimized workflows and fully integrated the entire development lifecycle, but also automated their workflows, providing complete and accurate release documentation.
90% Better Productivity: Eliminating unnecessary tasks resulted in a 90% increase in productivity.
Efficient Client Resolution: Automation resulted in finding and fixing bugs easily and efficiently, thereby offering better support to clients.
Uncover untraced issues: The ticket reporting process was streamlined and hence the team was able to identify untracked issues.
