How organization invested in modern ITSM solution (JSM) & maintained client centricity

How enreap completed a fast implementation of Atlassian JSM in a reputed company & automated workflow & management processes by keeping within the guidelines of the compliance.

Highlights

90% Increase in Productivity

3 Hours of manual work
Saved by Automation

Enhanced Decision Making

Objectives

Jira Service Desk - Cloud Implementation

Reverse Proxy Deployment with Debian - Linux

Jira Service Management (Server)

The Solution

This client was managing their requirements manually and wanted to move to Agile technology to keep up with the rapid growth. They reached out to us as their preferred Agile technology partners with our specialisation in providing premium quality implementation and support to give them a quality solution in a quick time.

enreap analysed their requirements and comprehensively implemented Jira Service Desk in a record 50-hrs time, without causing any delay to any of the client’s requests.

Post implementation of Jira Service Desk, enreap performed a custom development tool enablement (custom plugin) on Jira that would align with their internal tools.

enreap developed a custom plugin that would integrate with Linux Server and also help in configuring APACHE Server Proxies with existing applications in order to adhere to their compliance policies.

Jira Service Desk Implementation - enreap implemented Jira Service Desk to stop any malicious attacks from the outside.The client could now focus on providing clients better resolution in a quick Turn-Around-Time, identify and fix bugs on priority foran uninterrupted customer support.

Value Delivered

enreap developed and implemented custom tools for the client which not only optimized workflows and fully integrated the entire development lifecycle, but also automated their workflows, providing complete and accurate release documentation.

Eliminating unnecessary tasks resulted in a 90% increase in productivity.

Automation resulted in finding and fixing bugs easily and efficiently, thereby offering better support to clients.

The ticket reporting process was streamlined and hence the team was able to identify untracked issues.

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