We recently participated in the ET CIO Roundtable in Singapore. enreap’s Thompson Cherian took center stage at the event in Singapore, diving into the evolution of Enterprise Service Management (ESM). Addressing a diverse audience of CIOs, CTOs, and VPs from financial institutions across Southeast Asia, Cherian highlighted ESM’s transformative potential beyond traditional ITSM. He emphasized streamlined workflows, fostering interdepartmental collaboration, securing buy-in for ESM adoption, and maximizing ROI. With practical examples and insights, Cherian elucidated how businesses can align with modern ESM practices. Companies seeking strategic ITSM and ESM initiatives found invaluable guidance, envisioning a connected and efficient enterprise.