Gartner estimates that worldwide IT spending will total nearly USD 4.6 trillion in 2023, exhibiting a 5.1% growth from 2022. In the last couple of years, the pivot towards digital…
With technology changing rapidly, most teams are upgrading to the latest systems and tools to meet the evolving needs of their customers and keep up with the pace of innovation.…
The proliferation of technology, software, applications, and enterprise digitalization has made ITSM a critical enabler of business success. Think of any piece of technology in the workplace – be it…
After a long hiatus induced by the onset of COVID-19, it was good to be back to the good old days of offline events. The annual flagship Economic Times CIO…
2020 brought about massive changes in how businesses operate their ITSM models. The only way to weather the crisis was through the introduction of practices that allowed them to be…
Implementing an ITSM Tool? Here are 8 Tips that Will Take You on the Road to Success Meeting the service needs of modern customers has become extremely difficult for organizations,…
ITSM organizations have long been looking to improve the speed and efficiency with which they design, plan, and deliver IT services to customers. But despite taking all necessary steps, efforts…
The widespread adoption of ITSM by businesses has compelled Atlassian to up its ITSM game. One of Atlassian’s flagship products – Jira Service Desk (JSD) – has now been rebranded as…
Enterprises across the world have long been depending on their IT department to carry out day-to-day IT operations. Although most of these services are provided by a team of internal…