Case study | Atlassian
Transforming Project Management for Efficiency and Transparency at a leading credit bureau in the UAE
- Geography: Middle East
- Industry: Financial Services
- Employees: 50+
- Solution: Project Management
- Services: Implementation
The client
Our client, Al Etihad Credit Bureau (AECB), is a leading credit bureau in the UAE. They play a crucial role in managing credit information for individuals and businesses, promoting financial responsibility within the country. AECB plays a pivotal role in promoting financial accountability and transparency within the UAE's economic landscape.
Client requirements
Standardized and Automated Project Management
Implementation of structured workflows and automation to reduce errors, streamline task execution, and improve efficiency.
Improved Visibility and Reporting
Real-time dashboards and data-driven reporting tools for better tracking of project progress, resource allocation, and informed decision-making.
Enhanced Collaboration and Communication
A unified platform to facilitate seamless communication and collaboration among team members and stakeholders.
Efficient Handling of Ad-hoc Requests
A request management system to prioritize, track, and manage unplanned tasks without disrupting ongoing projects.
Scalable Project Management Framework
A flexible system that can grow with the organization and adapt to increasing project demands and complexity.
Our approach
We partnered with Al Etihad Credit Bureau to revolutionise its project management approach. By implementing a comprehensive solution within Jira and Confluence, we sought to create a centralised platform that facilitates efficient project execution, from the initial BRD creation to the final implementation and testing of the solution.
Our solution
Master Project Setup
A centralised Jira project was established to house all project-related information, including BRDs, change requests, and task management.
Custom Workflows
Tailored workflows were designed for different project stages (BRD creation, change request, development, testing, deployment) to ensure smooth progression.
Automation
Jira automation rules were configured to automate repetitive tasks such as ticket creation, status updates, and data migration.
Effective Ticket Management
A hierarchical structure was implemented with child tickets linked to the master project for effective task breakdown and tracking.
Reporting and Analytics
Customized Jira reports and dashboards were created to provide real-time insights into project performance, resource utilisation, and key metrics.
Confluence Integration
Confluence was integrated for detailed documentation, knowledge sharing, and collaboration.
Business benefits
- Reduced Ad-hoc Requests: Streamlined workflows minimized the need for ad-hoc requests, improving team focus and efficiency.
- Enhanced Collaboration: Improved communication and coordination through centralized documentation in Confluence and automated notifications.
- Increased Project Visibility & Resource Utilisation: Real-time visibility into project progress and resource allocation empowered stakeholders to make informed decisions.
- Improved Efficiency: Automated tasks and streamlined workflows resulted in faster project execution and reduced turnaround times.
Technology stack
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