Enterprise service management is about strengthening collaboration between all teams in your organization. From business and development teams to IT operations and product management teams, the best organizations deliver faster when they strengthen cross-team collaboration.

But many organizations are discovering that their legacy suppliers are holding them back. Overpriced, full of unusable features, difficult to update, and complex, legacy platforms often don't meet the needs of all the teams that might work together.

Newcomer to the ESM category, Atlassian's Jira Service Management takes the lead for the second year in a row.