In the Artificial Intelligence space, innovations are happening at lightning-fast speed. To keep up with the latest trends and drive collaborative growth, AI experts, and enthusiasts constantly seek to engage and interact with like-minded professionals. That’s what happened at DAICON 2024 in Delhi. Held in January 2024, the event offered the perfect platform for AI fans to come together and explore the latest advancements and real-world applications in the fields of analytics, AI, and cloud. 

At the event, Thompson Cherian, enreap’s Pre-sales Manager, shared several insights on “Revolutionizing Teamwork with AI – Insights and Action with Atlassian Intelligence”. Carl Patrao, Regional Channel Lead at Atlassian, exuded inspiration, leaving attendees with fresh perspectives. The enreap booth became a hub of meaningful conversations and networking, offering a glimpse into the dynamic exchanges that unfolded. 

Read on as we provide first-hand insights from the event and how enreap is strengthening its AI capabilities with Atlassian. 

enreap’s Strategic Vision with Atlassian

As a Platinum Atlassian Solutions Partner for over a decade and with 200+ consultants working globally, enreap helps organizations in their digital transformation journeys via operational delivery excellence. We work as a catalyst for business innovation, empowering businesses to drive operational excellence and digital transformation. 

We offer a range of Atlassian services, including: 

With our deep expertise in Atlassian tools and cutting-edge development capabilities in agile, DevOps, IT Service Management, cloud services, and project portfolio management, we provide exceptional service and support to clients across industries. Our Atlassian partnership enables us to have direct access to Atlassian’s resources, including technical support, training materials, product documentation, and more. 

In the realm of AI, enreap is committed to integrating the latest innovations within the Atlassian ecosystem to enhance workforce productivity and project management solutions. We aim to help organizations globally digitize their processes and modernize teamwork with Atlassian AI tools. From assistive AI to improve operational capabilities to automated virtual agents to enhance issue response and resolution – with enreap, organizations can transform teamwork with the power of AI-human collaboration. 

Key Highlights from DAICON

In today’s digital age, harnessing the power of technologies like cloud, AI, and analytics is crucial for operational efficiency, employee and customer experience, and competitive advantage. 

• Data analytics enables marketing and CX teams to craft targeted campaigns, facilitate personalization, and gain a deep understanding of customer behavior. 
• Cloud allows finance leaders to drive greater cost efficiencies while streamlining operations and optimizing resources. 
• AI, through its intelligent predictive analytics, chatbot, and automation capabilities, standardizes operational delivery, allowing teams to focus on tasks that really matter. 

With a range of panel discussions, round tables, 1×1 meetings, and experience zones, DAICON 2024 set the stage for a collaborative environment for India’s leading experts in data, analytics, cloud, and digital technologies. Experts in AI and data, business leaders, financial investors, and senior decision-makers from leading companies engaged in collaborative discussions on how to enable holistic business transformation, foster innovation, enable cost-effectiveness, and boost superior customer satisfaction. 

At enreap, we aim to make digital transformation real and easy for our customers. Acting as a guiding force, we envision and enhance every aspect of workforce productivity. Our culture of continuous improvement brings speed and velocity to operations delivery, improving time to market, reducing delivery risks, and optimizing costs.

As digitalization becomes more and more rampant, we empower businesses to forge ahead through complex technologies. With expertise across Agile & DevOps, ITSM, PPM, Cloud, and AI, we streamline every aspect of operational delivery excellence, covering software delivery, customer service, strategy management, and business support operations. 

Atlassian’s AI Innovations

Atlassian is heavily investing in Atlassian Intelligence, a collection of AI-powered capabilities to reimagine collaboration and transform teamwork. From automating repetitive tasks to generating new ideas, Atlassian Intelligence empowers teams to achieve things together. Unlike other 3rd-party marketplace AI tools available in the market, Atlassian Intelligence studies teamwork and assesses individual behavior to offer contextual assistance.

• Atlassian’s always-on, virtual teammate in Jira Service Management delivers instant help to team members when they need it the most. This teammate, Charlie, helps in bringing down the manual effort of servicing requests by 50%. 
• AI Assist addresses natural language and SQL queries, summarizes large content into short format, and simplifies jargon understanding for new joiners. It helps software developers with their queries, resolves L1 tickets without human intervention, and summarizes critical project details. 

Since trust is at the very forefront of everything Atlassian does, Atlassian Intelligence is built with Responsible Technology Principles in mind, bringing the power and magic of AI into Atlassian’s Cloud products. 

• All the data Atlassian uses is safely and securely stored and is used only to craft individual experiences – and not stored by OpenAI. 
• The data is not used to train models for other organizations, and not to fine-tune the OpenAI models currently being used. 
• While data is private by design, admins work around the clock to ensure the privacy and confidentiality of data. 
• Organizations and teams have complete control over the use of intelligence capabilities and can decide when, where, and how they want to leverage AI to make their jobs better or easier. 

Envisioning the Future

As Atlassian advances its AI capabilities, enreap is poised to integrate these innovations into its solutions and drive transformative changes for businesses. By fostering a more collaborative and efficient workplace, enreap can help unleash the true potential of every team using Atlassian’s powerful range of AI-enabled capabilities. 

enreap integrates several AI capabilities into its services and solutions.  With enreap as their partner for Atlassian, organizations can: 

• Turn data into actionable insights and make decisions quickly. For instance, teams can quickly find issues and dependencies in Jira by asking simple questions. 
• Run complex queries using natural language and get results in seconds. For example, teams can check the number of Jira issues in any project and get a detailed report of critical issues, recommended resolutions, and time-to-close.  
• Get answers in search across different Atlassian tools and uncover useful information about projects, people, and processes. For example, teams can ask simple questions like when a project is launching or what the status of a test activity is and get immediate responses. 
• Boost individual productivity, elevate ideas, and accomplish tasks quickly with Generative AI. For instance, teams can ask the Atlassian tool to build a test matrix for different devices and OS versions and get up-to-date insight on the same. 
• Exploit the power of GenAI to generate and summarize content, convert meeting transcripts into meeting minutes, create knowledge bases and troubleshooting articles, etc.
• Use AI to group similar incidents in Jira Service Management and contextualize them for better understanding. 

Wrapping Up

Organizations across industries and geographies are realizing the potential forward-thinking technologies can have on their business growth and success. That’s what we witnessed at DAICON 2024 in New Delhi. Technology connoisseurs from different sectors came together to understand the things they can achieve with these technologies and the transformation they can kickstart. 

As AI becomes indispensable to the basic functioning of any business, enreap is committed to integrating AI capabilities across Jira Software, Confluence, Jira Service Management, and more. Being an Atlassian Platinum Partner, enreap can help organizations leverage Atlassian Intelligence in the best manner and boost productivity like never before. Given the transformative potential of cloud, AI, and data technologies, enreap can help organizations streamline human-AI collaboration, automate repetitive tasks, glean insights from data, and use AI to drive action. 

Engage with enreap to explore Atlassian’s AI solutions, enhance teamwork and project management strategies, and accelerate your transformation journey. Explore DAICON event highlights here or contact us for further information.