Rethink your service desk, now
Discover the ServiceNow alternative built on Jira, for a fraction of the price
Jira Service Management rapidly brings together dev, IT operations, and business teams to respond to business changes and deliver great service experiences fast.
Get ITSM practices, like request, incident, problem, change, and configuration management - starting at only $20/agent/month. Choose Jira Service Management for all the features your team needs to deliver great service, at a fraction of the cost, compared to ServiceNow.
Move to the new industry leader: Jira Service Management
Gone are the days of expensive legacy ITSM tools that are heavy and rigid. But deciding which ITSM solution meets IT needs for flexibility and collaboration, all while delivering the highest ROI, can be difficult.
Forrester recently recognized Atlassian’s Jira Service Management as a Leader in Enterprise Service Management and gave them the highest possible strategy score within this evaluation.
Compare all features of Jira Service Management to ServiceNow
Jira Service Management rapidly brings together dev, IT operations, and business teams to respond to business changes and deliver great service experiences fast.
Get ITSM practices, like request, incident, problem, change, and configuration management - starting at only $20/agent/month. Choose Jira Service Management for all the features your team needs to deliver great service, at a fraction of the cost, compared to ServiceNow.
* Available with Jira Service Management enterprise edition
| Jira Service Management | ServiceNow | |
|---|---|---|
| Dev, IT Ops and business teams aligned on one, unified Atlassian platform |  |  |
| Easy implementation and maintenance |  |  |
| Ability to quickly and easily extend service management to non-IT teams without additional licensing costs |  |  |
| Seamless, automatic upgrades with no forced downtime |  |  |
| Powerful artificial intelligence and advanced automation capabilities |  |  |
| Over 5,000 tools through the Atlassian Marketplace that make it quick and easy to deploy customizations to your implementation |  |  |
