Case study | Atlassian
Delivering enhanced user experience & improved efficiency for an information security leader
- Geography: India
- Industry: Software Development
- Employees: 500+
- Solution: Project Management
- Services: Migration
The client
As an established world leader in information security and enterprise risk control, our client brings an award-winning suite of solutions to various organisational cybersecurity challenges. Present in 9+ Geographies including India, USA, Singapore, UK, UAE, and more, they offer a global presence to their clients.
Client requirements
Advanced Configuration Capabilities
The client needed a highly customizable platform to configure workflows, automate repetitive tasks, and adapt to their evolving product development processes.
Granular User Permission Controls
A critical requirement was the ability to define and manage user roles and access levels to ensure security, accountability, and streamlined task ownership.
Robust Team Management Tools
The client sought comprehensive tools for team collaboration, performance tracking, and workload management to enhance visibility and operational efficiency.
Our approach
We crafted a comprehensive migration strategy to transition the client to the Data Center, ensuring minimal disruption while incorporating essential enhancements to meet their business goals.
Our solution
Custom Script for Complete Data Retrieval
Standard backups didn’t include Zoho’s activity history. To address this, we built a looping script that leveraged the API to automatically retrieve the history of each task in the client’s Zoho instance.
Seamless Zoho–Jira Integration
We integrated Jira with the client’s Zoho Helpdesk to streamline the flow of customer feedback into Jira, allowing automatic creation and assignment of tickets to the development team.
Tailored Jira Configuration for Efficiency
We customized Jira dashboards, workflows, boards, and user permissions to align with the client’s existing setup, and implemented automated tasks to enhance their operational efficiency.
Business benefits
- 5x Faster Issue Resolution - Streamlined processes and automation enabled the client to resolve customer issues five times faster than before.
- Enhanced Customer Experience - Quicker resolutions led to more responsive support, improving the overall experience for end-users.
- Boost in Customer Satisfaction - Faster support turnaround translated into higher customer satisfaction and stronger client trust.
Technology stack
