Delivering enhanced user experience & improved efficiency for an information security leader

Read how enreap helped an information security leader to deliver enhanced user experience & improve efficiency.

Highlights

Improved Efficiency

Enhanced User Experience

Seamless Data Migration

Challenges

User Experience Issues

Data Export/Import Challenges

API Limitations

The Solution

We integrated Jira with our client’s Zoho Helpdesk to streamline the process of creating and assigning tickets to developers based on customer feedback. We customized Jira dashboards, workflows, boards, and user permissions to perfectly match our client’s existing setup and optimize their workflow. Finally, we implemented automated tasks based on their specific needs.

HTML Descriptions

Extracting History

API Rate Limits

Attachment Processing

Value Delivered

Integrating Jira with Zoho resulted in enhanced user experience, improved efficiency, optimized workflows and streamlined ticketing system

Accurate Data Mapping

Streamlined Ticketing System

Optimised Workflows

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