Case study | Atlassian
A semiconductor giant boosts ROI 3x with enreap’s Atlassian Managed Services
- Geography: India
- Industry: Semiconductor Manufacturing
- Employees: 10K +
- Solution: Agile & DevOps
- Services: Atlassian Managed Services
The client
Founded in 1969 as a Silicon Valley start-up, our client is a leader in the market for computer processors with its chips leveraged by Meta, Tesla, the Mars Landrover, 5G cell towers, and the world's fastest supercomputer. We partnered with their largest design centre in India to consolidate and enhance its Atlassian stack. The goal of our 3+ years of partnership was to improve the efficiency and effectiveness of our client’s project management and workflow processes.
Client requirements
Centralized Project Visibility
Required a unified dashboard to track and monitor active projects across teams.
Automated Issue Management
Eliminate manual issue assignment and route work to the right resources automatically.
Improved Cross-Team Collaboration
Enable better visibility and communication between multiple project teams.
Faster Customer Issue Resolution
Reduce resolution times to improve customer support efficiency and service quality.
Simplified Work Management
Minimize confusion by providing clear component selection and standardized project workflows.
Operational Efficiency & ROI
Maximize productivity and return on investment through optimized Atlassian managed services.
Our approach
We conducted an in-depth assessment (Discovery) of our client’s existing Atlassian environment to understand its technical infrastructure, compliance requirements, and business goals.
Planning: We developed a comprehensive plan to migrate to the Data Center and implement the necessary enhancements.
Implementation: We implemented a tailored dashboard for transparent resource allocation and project tracking. Additionally, we developed a custom script that automates project assignments to available resources based on skills and experience. Other enhancements: We implemented a number of other enhancements, such as streamlining the knowledge base migration process and ensuring minimal downtime during the migration.
Collaboration: We worked closely with our client throughout the process to ensure that the new system met their needs and exceeded their expectations.
Our solution
Centralized Project Dashboard
Implemented a consolidated dashboard to provide real-time visibility into active projects and overall progress.
Automated Issue Assignment
Configured intelligent workflows to automatically assign issues to the appropriate resources based on predefined rules.
Standardized Component Management
Simplified project execution by enabling teams to select the correct components through standardized configurations.
Enhanced Collaboration Framework
Improved communication and coordination across multiple teams with greater project visibility.
Managed Atlassian Services
Delivered ongoing Atlassian platform management, optimization, and operational support to improve platform efficiency.
Process Optimization
Streamlined project workflows and issue management to reduce manual effort and accelerate service delivery.
Business benefits
- Improved efficiency: The consolidated dashboard for tracking and monitoring active projects saved teams 5x time.
- Enhanced productivity: Automating issue assignment to the relevant resource freed up time for teams to focus on more important tasks.
- Increased customer satisfaction: By resolving customer issues 5x faster, our client was able to improve customer satisfaction.
- Reduced confusion: The ability to choose the exact component needed eliminated confusion and helped teams work more efficiently.
- Improved cross-collaboration: The enhanced visibility and communication between projects led to better project estimations and collaboration.
- Increased ROI: The overall benefits of the solution resulted in a 3x increase in ROI for our client.
Technology stack
