Global Capability Centers or GCCs have experienced immense development and growth over the past few years. Transitioning from basic back-office functions, they now enable strategic benefits via an undying focus on excellence and innovation. By allowing large multinational corporations to offshore their day-to-day operations, GCCs drive unprecedented levels of operational efficiencies via access to specialized talent.

However, unprecedented economic, political, and social headwinds are making it difficult for companies to meet their objective of speed of delivery. As GCCs become a common phenomenon across the globe, read how specialized managed teams act as a game-changing strategy for sustainable growth.

Evaluating the Growing GCC Market

Operating as internal entities within the global corporate structure, GCCs offer specialized capabilities ranging from IT services to R&D, customer support, and more. They play a vital role in leveraging cost efficiencies, accessing talent pools, and fueling greater collaboration between parent companies and their offshore operations.

Increasing competition, the growing skills gap, and the constant need to curtail costs are causing a surge in the growth of GCCs. It is estimated that India’s GCC market will reach $110 billion by 2030.

This growth is driven by several factors including:

• Accelerated product development: The competitive business landscape is compelling enterprises across new sectors to accelerate product development and bring high-quality products and services into the market quickly.
• The rise in AI adoption: The surge in AI advancements and the pressure to integrate AI into day-to-day operations is another reason driving the growth of GCCs.
• New market expansion: Enterprises looking to set up operations in new countries and expand their market also take the GCC route to leverage location innovation, enjoy cost benefits, and drive greater long-term value.
• Strategic government plans: Continued efforts and strategic plans by governments are causing countries like India to become a global hub for business process management, IT services, and innovation.

The Challenges in Scaling the Business

Despite the growth and popularity of GCCs, companies are having a tough time surviving and thriving. Challenges in scaling the business include:

• Speeding up product launches and driving innovation to outdo rising competition.
• Finding, hiring, training, and retaining a workforce with the right knowledge, experience, and skill sets.
• Keeping up with rapidly changing technology landscapes and increasing competition from other countries.
• Meeting fluctuating market needs and being agile to emerging business and customer demands.  
• Ensuring compliance with evolving rules and regulations while maintaining a strong market reputation and boosting customer loyalty.   

The Need for Specialized Managed Teams

Specialized managed teams have become extremely popular, enabling organizations to get access to skilled experts who can take on the complex task of day-to-day technology management. With a large and certified pool of resources, these teams: 

• Bring industry best practice knowledge, enabling organizations to always stay at the forefront of innovations.
• Act as a one-stop partner for all things IT, allowing customers to focus on their core and strategic business priorities.
• Help improve operational efficiency through the continuous monitoring, management, and optimization of complex IT tools and solutions.
• Drive significant cost savings through proactive risk management and the implementation of the right security and governance measures.
• Ensure better business agility and meet the evolving demands of customers and the market alike.

The enreap Advantage

In today’s highly digitalized business environment, enterprise leaders require agility and efficiency more than ever. For companies struggling with the burden of managing complex IT environments, enreap provides a proven path to increased agility, improved operational efficiency, and significant cost savings.

• Choose from multiple engagement models: With enreap, organizations have the option to choose from a managed service model of their choice.

o   With fully managed models, enreap teams take over the entire project, from administration to upgrades, support, and more.

o   Project-based models are tailored to individual project needs, with customized deliverables.

o   Flexible models enable organizations to choose the level of service they need according to their budget and requirements.

• Access a flexible talent pool for anytime access: With enreap, organizations can get anytime access to  flexible and skilled managed teams. Depending on the business need, managed teams can help streamline day-to-day tasks, ensure ongoing optimization, and resolve issues quickly and efficiently. enreap’s certified managed teams can ensure expert administration of the IT environment and ensure enterprises are getting the most return on their GCC technology investments.
• Focus on core business and leave ALM & DevOps tools to the experts to manage: Specialized managed teams at enreap can allow organizations to drive their business to the pinnacle of success, without diverting valuable resources from core business objectives. By handling everything from day-to-day administration and complex ALM and DevOps toolchains to ongoing maintenance and security, enreap allows internal teams to focus on strategic priorities and innovation.
• Ensure the delivery of customized solutions to fit unique business needs: At enreap, specialized managed teams have extensive experience and expertise in managing and optimizing technology environments across various industry sectors. Depending on individual organizations’ needs and requirements, these teams can customize solutions and ensure alignment with the larger business goals and objectives.
• Ensure 24/7 incident response and management: With enreap’s specialized managed teams, organizations can get 24/7 assistance in incident response and management. A dedicated helpdesk supported by skilled experts can help minimize downtime, allowing companies to gain peace of mind with advanced incident response capabilities. enreap’s 24/7 support, coupled with root cause analysis, can help companies resolve issues in time and ensure continuous improvement, preventing recurring challenges.
• Ensure continuous optimization of the technology ecosystem: As organizations seek to strengthen their hold in the market, enreap’s specialized managed teams can help ensure continuous optimization of complex IT environments. Through constant monitoring of technology tools and systems, enreap can enhance cost efficiency, help organizations adapt to changing business landscapes, and facilitate the swift deployment of cutting-edge applications.
• Drive proactive innovation and business agility: enreap’s approach to IT management helps companies drive innovation and business agility. From proactive issue identification to integrated security checks into the development pipeline, enreap prioritizes the safety and reliability of organizational systems, allowing businesses to stay a step ahead of the competition.
• Make the most of advanced security and compliance capabilities: Security is a top priority for enreap. Organizations that opt for enreap’s specialized managed teams can be sure to prioritize the security and compliance of their IT environment. By incorporating robust access and Identity management, security monitoring, and incident response measures, enreap adheres to industry best practices and ensures organizations implement the latest security standards and keep their environment safe and compliant.

Success Stories –

1. Empowering a leading banking software company to deliver exceptional IT services

A leading banking software company was facing severe productivity challenges that led to poor application uptime and customer satisfaction. To drive faster incident resolution, enhance team collaboration, and elevate the customer experience, the client embraced managed teams.

enreap’s specialized managed teams enabled the client to achieve significant business efficiencies. These benefits translate to improved customer service, reduced costs, and increased employee productivity while paving the way for:

·  99.9% uptime for Atlassian, ITSM, DevOps, and CI/CD processes, ensuring uninterrupted availability.

·  35% reduction in MTTR, ensuring faster incident resolution and minimal business impact.

·   25% improvement in time-to-market, driving increased agility in meeting customer demands.

2. A global tech company’s journey to agility 

A global tech company was struggling to minimize infrastructure and maintenance expenses due to the dependence on rigid, on-premises systems. These systems led to several compliance issues with third-party apps.

To optimize costs and enhance operational efficiency, the client embarked on a cloud migration journey. Leveraging enreap’s specialized managed teams, it transitioned its Jira environment to Atlassian Cloud, allowing for:

·  99.99% availability of services in Jira cloud.

·  Significant cost savings.

·  Internal IT teams to focus on strategic initiatives.

Ensure a Robust Technology Foundation

For organizations running GCCs across the globe, specialized managed teams can help their parent companies globally stay competitive. With the right skill sets and solutions, these organizations can ensure a robust technology foundation and achieve higher levels of productivity and efficiency.

As a long-term solution partner with multiple engagement models, enreap’s specialized managed teams boast of a comprehensive range of Atlassian, AWS, and DevOps skills to streamline product development and speed up launches.

Explore our services today!