Jira Service Management Consulting
Services
Streamline IT operations, resolve requests faster, and deliver exceptional service
experiences with enreap’s Jira Service Management & ITSM expertise.
Transform IT service delivery with Jira Service Management
Why Jira Service
Management?
- All-in-one ITSM solution
- Rapid deployment & ROI
- Built for every scale
- Seamless ecosystem integrations
- Actionable, data-driven decisions
How teams use Jira Service Management: key business & IT use cases
IT Service Desk
ITIL ready help desk for incident, problem & change management.
Engineering Support
Seamlessly manage engineering requests, bugs & unplanned work.
Employee Support
Ensure employees can get help quickly with an intuitive, self-service portal.
IT Operations
Automate change requests & deploy with confidence.
Customer Service
Customize your help center & capture all the relevant customer information you need.
Understand Jira Service Management pricing & choose the right plan.
Our Jira Service Management services
Our experts analyze your service management needs to optimize workflows, eliminate operational silos, and enhance overall service efficiency.
We deliver end-to-end JSM implementation, from setup and configuration to workflow customization, ensuring a streamlined service management process.
Migrate from legacy systems like ServiceNow, ManageEngine, Ivanti, and BMCRemedy to Jira Service Management with minimal downtime and complete data integrity.
Seamlessly integrate JSM with your existing IT infrastructure, including DevOps, CRM, and cloud platforms, for a unified service ecosystem.
Get the right JSM licensing tailored to your team’s size, ensuring cost-effectiveness and scalability.
Our dedicated support team ensures continuous performance optimization and issue resolution to maintain a high-functioning service management system.
Empower your team with expert-led training sessions. We provide customized
programs for all user levels—from administrators to agents—ensuring your team can fully leverage Jira Service Management to its maximum potential.
Customer testimonial
"Partnering with enreap to implement Jira Service Management enabled a seamless move from a legacy system to a modern, automated ITSM platform with customized workflows, real-time reporting, and self-service. Their deep expertise and understanding of our challenges significantly improved efficiency, visibility, accountability, and response times. "
"Managing knowledge across a large financial institution is complex, but enreap made the transition seamless. They helped us build a secure, centralized knowledge hub integrated with our existing tools. Our teams now collaborate better, access information faster, and stay aligned with regulations. "
"I have been extremely satisfied with enreap’s outstanding service and support. Their expertise, proactive approach, and dedication to excellence consistently exceed expectations, delivering high-quality solutions efficiently. enreap’s professionalism, reliability, and exceptional customer service have made a significant positive impact on our operations. ."
"enreap has been a strategic Atlassian partner for Amdocs for over three years, managing 40% of our Atlassian operations. They successfully delivered a new product under tight timelines and complex requirements, acting as true partners who provide innovative solutions and overcome delivery challenges. "
"enreap transformed our project management with Jira, streamlining workflows, enhancing issue tracking, and improving team collaboration. Their customised dashboards provide real-time insights, and automation has significantly increased efficiency. With enreap’s expertise, we now have greater visibility, faster issue resolution, and seamless project execution. "
Why enreap
Experience
Served
Implementations
Deployments
Migrations
Experts
Why enreap
Experience
Served
Implementations
Deployments
Migrations
Certified Experts
Transform your service desk with smarter ITSM, powered by AI.
From On-Premise Atlassian DC to Cloud: Amdocs’ Journey to an Agile Atlassian Ecosystem
Discover how we enabled Amdocs to move from on-premise infrastructure to Atlassian Cloud, unlocking operational efficiency.
From Atlassian Data Center to Cloud: Paytm Money’s Digital Transformation Journey
Explore how enreap supported Paytm Money's digital transformation by seamlessly migrating from Atlassian Data Center to Cloud.
Latest blogs
FAQs - Jira Service Management
Jira Service Management is an IT service desk software and broader ITSM platform developed by Atlassian. It’s used by IT teams to handle requests, manage incidents and changes, and by other business teams to manage all types of service requests.
While both are built on the Jira platform, Jira Software is designed for development and project management, while Jira Service Management is specifically built for service desk and ITSM functions.
Jira Service Desk was the former name for the product. It was rebranded to Jira Service Management to reflect its expanded capabilities beyond a simple “desk,” including enterprise service management (ESM) features.
Jira Service Management pricing varies based on the number of users and licensing options (Cloud, Data Center). We can provide you with a customized quote and help you choose the right plan for your business.
Yes, we offer role-based Jira training for admins, agents, and business users to ensure maximum adoption and ROI.
Yes, we specialize in seamless migrations from various legacy ITSM platforms to Jira Service Management. Our experts handle the entire process, ensuring a smooth transition with minimal downtime and complete data integrity, so you can leverage JSM’s modern features without losing any critical information.