Customer expectations are rising—and traditional support models can’t keep up. This AI-powered customer service solution equips your team with full context, real-time collaboration, and intelligent automation to deliver smarter, faster support at scale.
Built-in AI doesn’t just provide answers—it collaborates with your team, knows when to escalate, and continuously learns to improve outcomes. By uniting support, development, product, and operations on one platform, you eliminate silos, accelerate fixes, and turn every interaction into measurable improvement.
📘 Customer Service Management Features
- Rovo Customer Service – AI-powered agents for smarter support
- Omnichannel support – Email, chat, web, and more in one workspace
- Customizable support site – Branded, intuitive customer portals
- Team workspace – Shared visibility across teams
- Customer context – Full request history and insights in one place
- Rovo for support teams – AI collaboration and smart escalation
- Knowledge base – Self-service that deflects tickets
- Reporting & analytics – Actionable service insights
- Developer escalations – Seamless handoffs to engineering
📥 Download the eBook to see how connected, AI-driven customer service transforms support into a competitive advantage.