Case study | Atlassian
How organization invested in modern ITSM solution (JSM) & maintained client centricity
- Geography: India
- Industry: Machinery Manufacturing
- Employees: 5000+
- Solution: IT Service Management
- Services: Implementation
The client
The client is a world market leader in mobile road construction and road rehabilitation equipment. Additionally, they offer plants for mining and processing minerals or recycling material and for the production of asphalt to their customers. Through its technological expertise and innovation leadership, The company is ideally placed to provide end to end solutions from supplying the most innovative machines to application and service support and maintains its claim CLOSE TO OUR CUSTOMERS.
Client requirements
Agile Transformation
The client wanted to move away from manual processes and adopt Agile technology to support rapid business growth.
High-Quality & Fast Implementation
They were looking for a reliable technology partner who could deliver a premium solution quickly without compromising on quality.
On-Premise Solution Due to Compliance
Strict compliance policies prevented the use of Saas-based tools, requiring a secure and scalable on-premise setup.
Our approach
As a trusted Agile technology partner, enreap leveraged its expertise to deliver a secure and scalable solution. To address compliance constraints, enreap implemented a Linux server environment with extended support. This setup ensured adherence to best industry practices while enabling Agile transformation. The team prioritized fast, efficient implementation without sacrificing performance or compliance integrity.
Our solution
Rapid Implementation in Record Time
enreap deployed Jira Service Desk in just 50 hours without disrupting ongoing client operations.
Customized Workflows Aligned to Business Processes
Tailored workflows with automations ensured seamless integration with the client’s existing processes.
Enhanced Visibility with Real-Time Notifications
Automated notifications kept requesters informed, boosting transparency and client satisfaction.
Streamlined Ticketing for Faster Resolutions
Optimized the ticketing process to improve resolution times and enhance internal team productivity.
Compliance-Aligned Development
enreap implemented multiple technology enhancements to ensure alignment with strict compliance guidelines.
Custom Plugin for Server Integration
Developed a custom plugin to integrate with Linux servers and configure Apache Server proxies for existing applications as per compliance needs.
Business benefits
- 90% Better Productivity: Eliminating unnecessary tasks resulted in a 90% increase in productivity.
- Efficient Client Resolution: Automation resulted in finding and fixing bugs easily and efficiently, thereby offering better support to clients.
- Uncover untraced issues: The ticket reporting process was streamlined and hence the team was able to identify untracked issues.
- Cost Reduction: Saving unnecessary costs by making proper utilization of resources.
- Enhancing Decision Making: Streamline process leading to better analysis and decision making.
Technology stack
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