Credit saison case study banner

Case study | Atlassian

Jira, Confluence & Bitbucket implementation

The client

Credit Saison India is dedicated to providing financial access to millions, while fostering impactful collaborations across industries. With a forward-thinking approach, the company is focused on scaling its reach, enhancing partnerships, and driving innovation, all with the goal of empowering businesses and individuals alike.

credit saison logo

Client requirements

Defining and Outlining Product Requirements

Building clear process requirements and establishing a definitive product outline for their Atlassian suite.

Establishing Roles and Responsibilities

Clearly defining and assigning roles and responsibilities within the project team proved to be a hurdle.

Navigating Business Approvals and Bug Categorization

Obtaining necessary approvals from the business team and establishing a structured database categorization for bugs presented difficulties.

Developing a Customer Ticket Utilization Method

Devising an effective method for customers to utilize Jira tickets, specifically within their Mobile application, was a significant challenge.

Creating and Managing a Documentation Repository

Building a centralized documentation repository and effectively managing access control for various documents and projects posed an obstacle.

Our approach

enreap delivered a rapid ALM solution by configuring the Atlassian Suite (Jira, Confluence, Bitbucket) on Atlassian Cloud and conducting a comprehensive, under-a-week workshop for user enablement.

Our solution

Heightened vision

Enhanced Visibility and Traceability

The integration of Jira, Confluence, and Bitbucket provided a unified view.The end-to-end traceability streamlined workflows and improved understanding across the development lifecycle.

icon-aws-managed-services-Improved-Collaboration-and-Communication.

Improved Collaboration and Communication

By enabling the team to interact with Jira issues directly within Bitbucket and document their work in Confluence, the solution fostered better collaboration. The single dashboard for planning, tracking, and creating Jira tickets further centralized project management and communication.

icons-SonarSource-Partner-Page-Efficiency-and-Productivity

Increased Efficiency and Productivity

The ability to check working code within Jira, see real-time development status, and manage assigned issues from a single dashboard reduced context switching and streamlined workflows. This led to increased efficiency and productivity for the development teams.

ITSM-Support-Teams

Rapid Onboarding

The successful implementation and comprehensive hands-on workshop delivered by enreap in under a week enabled Credit Saison to quickly become proficient in utilizing the highly customizable Atlassian tools.

Business benefits

business benefits

Technology stack

Jira

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