Your 10 Most Common Questions About Atlassian Cloud – Answered!

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As development organizations look to move to the cloud, Atlassian’s cloud offering is an ideal choice. But there are several questions that decision-makers have while planning their cloud migration. 

Here are answers to the ten most common questions about Atlassian Cloud

  1.   Why should I move to Atlassian Cloud? 

Moving to Atlassian Cloud can enable you to accelerate innovation with enhanced security, reliability, and easier management. Having a platform that grows as your business grows, integrates with all your tools, and gets smarter and faster every day means you can meet your current needs while future-proofing your business.  

  1.   What tools does Atlassian Cloud provide?

Atlassian Cloud offers a host of tools for different phases of the software development lifecycle. 

  1.     Agile and DevOps tools to improve collaboration, introduce automation, and enable observability.
  2.     IT Service Management tools to connect development, operations, and business teams and deliver high-velocity service experiences. 
  3.     Work Management tools to streamline task management, view and manage projects, and track status. 
  1.   How long will it take for my organization to migrate? 

A typical cloud migration project can take anywhere between 9-12 months. But partnering with a migration expert can bring this timeline down substantially. A partner, with deep knowledge of the Atlassian portfolio, can offer the right migration tips and guidelines and accelerate the migration process. Through detailed assessment of your current workloads, challenges, and needs, a partner can  build a tailored migration plan, help you form a migration team, efficiently carry out the migration, train your users, and also support /maintain  the new environment. 

  1.   What incentives does Atlassian offer to move to the cloud?

Moving to the cloud can be a long and tedious process. To make this easy, Atlassian offers several incentives to organizations for migrating to the cloud. These include: 

  1.     Cloud migration trials: With cloud migration trials, you can explore the various cloud features and test run your migration for an extended period of up to 12 months. You can leverage the free cloud migration trial to explore the latest cloud features in a sandbox environment, get buy-in from stakeholders, and discover the various admin capabilities to meet security and regulatory requirements.  
  2.     Step-up credits: Step-up credits are aimed at organizations that are ready to migrate to the cloud but choose to wait until their server or data maintenance is up. Those wanting to migrate to the cloud, have purchased a server or data center license before February 2, 2021, and are migrating 201+ users or 51+ agents to an annual subscription of an Atlassian Cloud product are eligible to receive a step-up credit toward their annual Cloud subscription purchase. 
  3.     Loyalty discounts: Cloud loyalty discounts ease the transition from server or data center to the cloud. Organizations with 1,001+ users are eligible for these discounts. They must opt for an annual subscription to any Atlassian cloud products and utilize the free trial to avail of the rebate. 
  4.     Dual licensing: Atlassian also supports organizations that prefer a phased cloud migration approach by offering dual licensing. Instead of migrating everything using a big-bang approach, they can migrate data, users, and apps in stages, rather than all at once – without incurring the costs of running server and cloud products in parallel. 
  1.   What are the different plans? 

To meet the different requirements of different organizations, Atlassian offers three different cloud plans: 

  1.     Free: The Cloud Free plan is targeted at organizations with up to 10 users and 3 agents. It offers 2GB of storage and Community Support and no audit logs. The plan has several permission restrictions and does not include anonymous access.
  2.     Standard: Standard Plan offers more users, support, and storage than the Free Plan. Organizations can also benefit from features such as advanced permission management and data residency. 
  3.     Premium: Cloud Premium provides more robust functionality along with advanced product-level features. This plan is financially backed by a 99.9% availability SLA, unlimited storage, and 24/7 premium support with 1-hour response times for critical issues.
  4.     Enterprise: Cloud Enterprise is ideal for organizations with ever-growing collaboration, security, and governance needs. This plan offers the most advanced capabilities for Atlassian’s flagship products, including unlimited instances, 99.95% SLA, centralized administration and governance, enterprise-grade security, and more. 
  1.   What uptime SLAs does Atlassian Cloud offer?

Atlassian offers different SLAs for different Atlassian Cloud products and plans. For instance, it guarantees 99.90% uptime for Premium products and 99.95% uptime for Enterprise products. 

  1.   What security standards does Atlassian Cloud adhere to?

As an industry leader in security, compliance, and third-party audits and certifications, Atlassian Cloud adheres to an array of compliance standards, including –

      ISO/IEC 27001 for information security management systems 

      Cloud Security Alliance to define and raise awareness of best practices to help ensure a secure cloud computing environment.

      SOC 2 for security, availability, and confidentiality of cloud services.

      HIPAA to protect sensitive patient health information.

      PCI for the efficient handling of the credit card information.

FedRAMP for security assessment, authorization, and continuous monitoring of cloud products and services. 

  1.   Does the cloud support all Apps/ plug-ins?

Atlassian Cloud offers support for an extensive array of apps and plug-ins across various categories. From time tracking to document management, admin tools to code review, design tools to dashboards – organizations can choose from a range of different apps and plug-ins to extend and enhance their Atlassian cloud experience. 

  1.   What payment options are available?

Atlassian Cloud customers can make payments in two ways: 

  1.     Monthly payments via credit card or PayPal 
  2.     Annual payments via credit card or PayPal for automatic renewals and via credit card, bank transfer, check, ACH, PayPal, or Net-30 terms. 

But working with partners can allow organizations to become eligible for extra pricing benefits that are bundled around certain packages. A partner can also help overcome the hassles of online payments and compliance with tax regulations. 

  1. What is the refund policy? 

Atlassian offers refunds for cloud subscriptions. For monthly subscriptions, this is possible within the first paid month after the trial period, and for annual subscriptions, within 30 days of payment. 

Moving to Atlassian Cloud can open doors to a range of security, privacy, compliance, and reliability benefits. It can also ease administration, centralize governance, and ensure you’re at the leading edge of the latest updates. 

As an Atlassian Platinum Partner, enreap can help craft a tailored migration strategy, build a checklist, and streamline your cloud migration process. With Atlassian Server ending support on Feb 15, 2024, now is the right time to evaluate your cloud readiness, understand the migration process, and prepare your schedule. 

Contact us today to get the best guidance and support across the entire cloud migration lifecycle!