Reimagining IT Service Delivery Through AI and Strategic Talent
Join us for an invitation-only evening of strategic dialogue, networking, and insights into modernising ITSM with AI and expert talent.
- Tuesday, 24th June 2025, 7:00 PM GST
- Sofitel Hotel - Downtown, Dubai
As digital transformation accelerates across the region, IT leaders are under pressure to deliver faster, smarter, and more scalable services. From rising service expectations to critical talent shortages, the landscape of ITSM is evolving rapidly.
Join a closed-door roundtable of Senior IT, DevOps, and digital transformation leaders to explore how AI and strategic staff augmentation can elevate your IT service delivery. Hosted by enreap, this interactive session will combine real-world insights, proven solutions, and peer exchange.
Join a closed-door roundtable of Senior IT, DevOps, and digital transformation leaders to explore how AI and strategic staff augmentation can elevate your IT service delivery. Hosted by enreap, this interactive session will combine real-world insights, proven solutions, and peer exchange.
What you’ll gain from this session
- How JSM leverages AI to boost service efficiency
- Use of generative AI for ticketing, reporting, and knowledge management
- Solving ITSM and DevOps talent gaps through staff augmentation
- Insights from regional success stories
- Peer discussions on challenges, tools, and future-ready strategies
Why attend
- Strategic Insights: Learn how leading organizations are integrating AI into ITSM.
- Regional Focus: Explore region-specific success stories and implementation models.
- Talent Solutions: Understand how expert augmentation supports agile service delivery.
- Meaningful Connections: Network with fellow CIOs, CTOs, and IT Heads facing similar challenges.
Our clients
Our speakers
Ankit Srivastava
Regional Head- Middle East, enreap
Hardik Parekh
Atlassian Solution Architect, enreap
Evening agenda
| Time | Session |
| 7:00 – 7:15 PM | Arrival & Welcome Refreshments |
| 7:15 – 7:25 PM | Introduction to enreap and Our Regional Ecosystem |
| 7:25 – 7:35 PM | Trends in ITSM: Challenges, Adoption, and Opportunity |
| 7:35 – 7:50 PM | The Evolving Role of AI in ITSM: Rovo, Automation, and JSM |
| 7:50 – 8:10 PM | Scaling ITSM Beyond IT: Case Studies & Strategies |
| 8:10 – 8:20 PM | Addressing the Talent Gap: Staff Augmentation for ITSM & DevOps |
| 8:20 – 8:30 PM | Open Floor Discussion & Q&A |
| 8:30 – 9:00 PM | Networking & Dinner |
