Your primary role will be to optimize the business operations of a company, ensuring that everything runs smoothly and effectively. You will plan, implement, and monitor the optimization strategies and goals of the organization, aligning them with the vision and mission of the business. You will work across different departments and collaborate with various internal stakeholders, external consultants, such as finance, marketing, sales, human resources, and customer service. You will also analyze data, identify problems and optimization opportunities and propose solutions to improve profitability and performance of the company.
Summary
- MBA, Operations or MBA, Finance from reputed Management school to the equivalent of IIMs or ISB.
- 5-8 years of overall work experience with
- At least 2 years experience being part of Corporate / CEO / Founder office of less than 500 employees IT services company.
- At least 3 years of experience optimizing IT Services business operations ○ At least 2 years of experience managing Business process optimization operations for at least one of the following –
■ Managing flow of IT Services Operations from Funnel Management, Service Delivery Fulfillment, Invoicing & collections operations. OR
■ Financial budgeting, Planning & analysis
- Strong experience in leading efforts on building, enhancing & maintaining Decision Support system(DSS) or MIS with accurate, complete and timely information. Experience working with internal or external technical teams to manage implementation of MIS systems.
What are you expected to do
- Analyze business operations using data and information from MIS or multiple data banks within the organization. Work with internal teams, consultants, internal architects or SMEs or Managers to identify optimization opportunities.
- Prepare business cases for optimization opportunities and execute them as projects to realize projected business outcomes.
- Analyze FP&A reports from various segment leaders and function leaders to identify margins optimization opportunities.
- Find ways to optimize Margins for particular functions like Marketing Margins, Delivery Margins, Recruitment margins, HR Margins etc.
- Submit Optimizations projects as Business case to Portfolio Management Office (PMO).
- For approved projects, work with internal and / or external teams to execute the projects to realize the targeted optimization outcomes.
- Build, Enhance and maintain the decision support system and / or Management information system for business operations.
- Build, Enhance and maintain the intelligence gathering and analysis system that sources data from a variety of data sources to seek required information, intelligence and insights related to market eco-system, customer, partners etc. Data Sources include –
○ CRM Systems like monday.com, JIRA and Salesforce
○ IT Operations – JIRA Service Management (JSM)
○ Software Delivery (JIRA Software)
○ HRMS systems (GreytHR and JIRA)
○ Management Operations (Spreadsheets, PowerBI…)
○ Accounting (Tally)
What are we looking for
- 5+ years of hands-on experience managing complex data in spreadsheets with functions, cross workbook references, macros, connecting to various data sources etc.
- Strong experience managing Management Information Systems (MIS) and/or Management Decision Support systems (DSS). Experience building and managing business intelligence (BI) systems based on tools like Power BI or equivalent.
- Knowledge on GenAI concepts and tools for insights discovery from a variety of structured and unstructured Enterprise data sources.
- Strong experience applying & practicing management concepts like Theory of constraints (ToC), Value Stream Mapping, Velocity metrics etc. to day-to-day business process optimization challenges.
- Experience dealing with analytics and intelligence from data sources like
○ CRM Systems (e.g. Hubspot, Monday.com, JIRA, Salesforce, etc.)
○ IT Operations (JIRA, Freshdesk, Zendesk…)
○ Software Delivery (JIRA, AzureDevOps, GITLab..)
○ HRMS systems (GreytHR, JIRA, Zoho…)
○ Management Operations (Spreadsheets, PowerBI, Fathom…)
○ Accounting (Quickbooks, Zoho, Tally, Oracle, Microsoft..)
- Strong experience managing DSS cross functional business process flows from Marketing to Sales to Delivery Operations that accounts for cycle times, conversion ratios at various process steps.
- Experience working with internal or external technical teams to manage implementation of MIS systems.
- Comfortable dealing with a lot of business numbers & data crunching.
- Experience managing business operations with integrated financial controls including Planning, forecasting, budgeting and tracking processes for cost, margins, cashflows etc.