IT Service
Management (ITSM)

Building the IT Operations and Development teams powerful enough to engage and function at considerably greater speeds. Respond quickly to adjustments and provide excellent customer and staff service.

ITSM Frameworks

Jira Work Management seamlessly integrates with Jira Software to connect business and software teams like no other tool can.

ITSM Frameworks

Jira Work Management seamlessly integrates with Jira Software to connect business and software teams like no other tool can.

ITIL

Typically, IT service management systems are based on ITIL (a registered trademark of AXELOS Limited). IT organizations use this integrated, process-based framework to track, deliver, and manage technical services for an enterprise.

CMMI

CMMI stands for capability maturity model integration (administered by the CMMI Institute, a subsidiary of ISACA). CMMI is a framework designed to provide best practices for product development and maintenance.

Six Sigma

The overall goal of the Six Sigma framework is to completely eliminate errors. It does by quickly identifying defects, determining their root cause, and optimizing processes for accuracy and repeatability.

New to Atlassian?

If you're new to Atlassian, we offer tailored consultancy services to get you set up exactly as you require. Take a look at our Installation and Configuration services, or schedule a free initial 30-minute consultation with one of our experts.

Already up and running?

Already up and running, but think you could get more out of your instances? Take a look at our Extending and Optimising your Stack sections, or click below to schedule a free initial 30-minute consultation with one of our experts.

Ready to take your ITSM solution to the next level?

ITIL Experts

Our experts have dual ITIL and Atlassian certifications, so they know why and how to bridge the gap between processes and tools.

Out-of-the-box approach to accelerate your timeline

We use our proprietary, pre-built configuration modules aligned with ITIL to accelerate your time to go-live and minimize customizations

At the core of Jira Service Management, lies technology transformation

Out path breaking tools (Excellentable, Unstoppable and Codefactori) can be found on the marketplace so that you can never lie behind in your growth.

Try out our services and book a 30-min consultation for free!

IT service management and ITIL made easy

IT service management (ITSM) tools and solutions enable organizations to provide exceptional internal and external services with tightly integrated processes across the broader enterprise. With Jira Service Management, allow your Dev, IT Ops, and business teams to collaborate at high-velocity, so they can respond to changes and deliver great customer and employee service experiences fast.

Recognize The Future of IT

Agile teams achieve a 20% boost in time to market, according to benchmarks, up to 95% productivity, cost savings of up to 29%, and decreased failure rates This may simply be achieved with the aid of ITSM solution.

Lightning-speed workflows

No more sluggish work! It's time to increase your productivity and give value to your clients at a much faster rate. Enables business teams to plan, create, provide, and operate IT services.

Link and track better

Atlassian one-stop ITSM solution is unquestionably a better option. Streamline all work segments and keep everything under your control. No more downtime, increased agent productivity, meeting SLAs, and managing the whole life cycle of IT business teams.

Effective management of assets

Ensure licensing compliance while optimising asset use and avoiding vulnerabilities. Furthermore, with unique SLAs and multi-stage approvals, display your accessible services to end consumers.

Bringing Dev and DevOps together

Connect Dev and DevOps to improve product management and provide a better work environment for company employees. Accelerate important development work and remove toil in order to provide clarity and certainty to customers. In fact, you can easily deploy modifications with a full audit record for each one.

Why Choose Enreap?

A global organization that combines efficiency and technical expertise to provide innovative results within the software development lifecycle.

Efficient

At Enreap, we believe in making your work as easy and manageable as possible. We find the most adept applications suitable for your business to help your teams in sharing and finding relevant knowledge more easily and effectively.

Experience

We hold more than 100 certifications and great expertise in Atlassian Data Centre Migration Services. We will use the robust Atlassian suite to secure the best results for you.

Platinum Partner

Our certified Atlassian developers and technical experts will provide assistance with the most basic as well as the most advanced operations alike. They will provide you with the most exclusive Atlassian deployment experience.

Global Trust

Most of the world’s largest corporations have put their faith in our extensive Atlassian program. We will help you in achieving maximum efficiency.

End-to-End Solutions

Our well-versed knowledge and experience will allow us to effectively manage your growing Atlassian cloud with ease. We will ensure that you stay ahead of your competition without compromising on the quality of the operation.

Consulting Approach

We provide comprehensive Atlassian architectures designed just for you. We make sure that these Atlassian infrastructures are tailored specifically for your business, taking care of all your day-to-day needs.

Our Success Stories

Our work speaks for itself and we are proud of it.

Case Study

Saving Cost and Time with Jira Software

A customized ‘6-Step’ cloud migration process to help the entire team at ‘Extra’ become more secure and productive.

Case Study

Revamping ITIL strategies with JSM

Subex – A leading telecom solutions provider revamped their ITIL practices for a better customer satisfaction.

Case Study

Setting up Independent ALM & DevOps

Demerging with Pearson group and setting up an independent ALM & DevOps infrastructure as well as tech support.

Case Study

Increase in Productivity Using Digital Transformation

Driving digital transformation of GMobis by moving to Agile Technologies

Case Study

Migration to Atlassian Cloud

Download this Case Study to know how the seamless transition to the new environment ensured no loss of productivity

Case Study

Implementation of JIRA Service Desk

Download this Case Study to know how we Gave Subex management real-time visibility into team productivity

Case Study

Integration of ALM and DevOps

Download this Case Study to know how we implemented Confluence, JIRA Software, Zephyr

Frequently Asked Questions

Here are some questions that are frequently asked by our clients. If you need more information or have any other questions, feel free to contact us.

Our Range of Amazon Cloud Services

As one of the leading Amazon Cloud Service Providers, we drive innovation, optimize value, protect your cloud investments, and facilitate modernization with Amazon cloud computing.

IT service management, or ITSM, refers to how the IT staff oversees the provision of IT services to their clients. Policies, methods, and procedures make up this system, all of which need to be proportional and appropriate. Using procedures and practises sets ITSM apart from simply "doing IT."

It is an organised method of providing IT services, which boosts productivity and efficiency. It is simpler to organise work into categories and manage procedures when a consistent strategy is used. This contrasts with, say, a shared email box that hides a variety of work-related items but no reporting.

Jira Service Management may be tailored to match your use case thanks to over 1,000 reputable applications and connectors available on the Atlassian Marketplace.

Enreap, an Atlassian Platinum Partner, can assist you in determining the optimum usage of ITSM and will also assist you in supercharging ITSM by linking with other apps to enable high team velocity.

 Atlassian Experts are now Atlassian Solution Partners. Part of Atlassian's global network of partners, Solution Partners help customers implement solutions through consulting, sales, and technical services.

 Atlassian Experts are now Atlassian Solution Partners. Part of Atlassian's global network of partners, Solution Partners help customers implement solutions through consulting, sales, and technical services.

 Atlassian Experts are now Atlassian Solution Partners. Part of Atlassian's global network of partners, Solution Partners help customers implement solutions through consulting, sales, and technical services.

Read Our Latest
updates & Business
Tips & Tricks