Guide to Atlassian Intelligence and JSM

Harness the power of artificial intelligence to deliver high velocity service in Jira Service Management.

What is Atlassian Intelligence?

Atlassian Intelligence is a collection of AI-powered capabilities across Atlassian cloud that helps companies and teams accelerate productivity, drive action, and unlock insights. It leverages artificial intelligence developed internally and from OpenAI.

Raising the standard in IT Service Management

Service Management empowers teams with everything they need to get started fast. With powerful capabilities for request, incident, problem, change, and configuration management, Atlassian JSM empower high-velocity ITSM practices.

Get up to speed, fast

You can use Atlassian Intelligence to quickly summarize critical issue details, long descriptions and numerous comments on a Jira Service Management issue. Bring new stakeholders up to speed, transition tickets to a new agent, and get everyone on the same page. Accelerate resolution time and get to action faster.

"McKinsey data shows 56% of companies already use AI, a number that grows each day. Those that don't embrace AI to maximize teamwork will be slower to accelerate work. AI massively boosts productivity and unlocks innovation across your organization at an unprecedented scale. And now, Atlassian Intelligence can be your pathway to maximizing the potential of AI."

Are you on board with AI?

70% of employees are keen to delegate work to AI to reduce workloads and boost productivity.

72% of execs believe that AI will be the most significant business advantage in the future.

1/4 of companies are adopting AI because of labor challenges.

64% of business owners say that AI will increase productivity."

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